Products .


RETURN POLICIES

It is very important to us at Jaz's Pet Emporium that you are completely satisfied with our products, but due to the nature of our products, any product that has been used, wrong sized due to mismeasurement by customer, or in the case of food products opened, can not be returned. If you are not happy for any reason, as long as the product is unused and in its original resalable condition with original packaging or if you have any questions whatsover, regarding returns please email us at:

Sales@JazsPet Emporium.com.

No customized items are returnable under any circumstances.

We will honor a limited 30 day warranty against defects in materials and workmanship on all the products that we sell. However we cannot accept returns for damaged products that have been used such as collars, leashes, clothing, etc. when we have no way to determine the cause of the damage. In these cases, we will try to work with our customers on replacing the item if it was determined that damage was not due to misuse by our customers.
The customer is fully responsible for return shipping costs on any unwanted item. Mandatory 15% restocking charge and return freight on exchanges and returns may apply, depending on manufacturer.

Please contact us first for Return instructions:

Sales@JazsPetEmporium.com

(NOTE: If damaged in transit or defective, please contact us immediately)


SHIPPING
Please note that ordered items may arrive in separate packages due to the nature of the items.